Returns

We are certain you will be pleased with your purchase. However, should you wish to return anything bought from us, we will be happy to issue a full refund or exchange of the product provided it is in a fully re-sellable condition. Returns should be notified either by clicking HERE to email us or in writing within 14 working days of receipt of your product. They must be returned to us within 14 days of notifying us you wish to return them. All Items must be packaged carefully, to enusre the protection of the piece or pieces. We are unable to issue a refund if return items are damaged during transit due to a packing fault. Don't worry though, we're here to help and we've made it easier for you with our packaging guidance blog post and demonstration video here.

Please note we are unable to accept the return of earrings or hair products due to current Health and Hygiene regulations.

Returns within the UK

We offer free returns for items under 2kg that can be sent via Royal Mail. Just return via the post office using your Freepost returns label. We would advise you to ask for proof of postage. All items must be packaged carefully to ensure the protection of the piece or pieces. Unfortunately, items over 2kg must be returned at your expense following the packing instructions above. Visit your prefered courier site for details on how to send back to us. Our returns address is: 25 Merrivale View Road, Dousland, Devon, PL20 6NS.

Incorrect, damaged or faulty items are fully exchangable and items we are unable to exchange we will fully refund. Please allow 3-5 days following confirmation of receipt for refunds to appear back on your card. Refunds will be confirmed by email on receipt of the return and processed within a period of no more than 14 days. None of the above conditions affect your statutory rights.

Returns from outside of the UK & Northern Ireland

In the case that you are returning items from outside of the UK & Northern Ireland we advise that an appropriate trackable method of return should be used, remember to check out our tips on packaging your returns as we can only refund when items have been packaged safely and arrive back to us in one piece.

The cost of return for orders outside of the UK and Northern Ireland is only refundable in the case of incorrect, damaged or faulty items. In this case you should inform us of the cost of return with a receipt to our returns address (if it is not already shown on the return packaging) and we will arrange refund to your payment method. We're sorry to say that import duties are non-refundable.

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